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What is the guarantee on JvH Puzzles?

Royal Jumbo offers a 2-year warranty on Jan van Haasteren puzzles. This warranty period is determined on the basis of your proof of purchase. The purchase date is used as day 1 of the warranty period. It is therefore important that you keep your proof of purchase well.

Can I order individual puzzle pieces?

Unfortunately, we have to disappoint people in this. The main reason for this is that our range of puzzles is so large that it is not possible to offer this service for all puzzles. In addition, a puzzle is printed and punched like an entire plate. During the various productions of our puzzles, no matter how advanced our machines are, color differences and cutting deviations can occur. This means that the exchange of pieces between different puzzles is not possible.

Can the factory where the puzzles are made be visited?

Unfortunately, the factory is not open to the public.

In which countries can you find the Jan van Haasteren Puzzles?

You can find the puzzles in the following countries: Australia, USA, Canada, Brazil, New Zealand, The Netherlands, Belgium, Germany, France, United Kingdom, Ireland, Spain, Portugal, Italy, Poland, Russia, Czech Republic, Denmark, Norway, Sweden, Finland, Mexico, Slovakia, Lithuania, Iceland, Peru, Chile, Argentina, South Africa, China.

Why are there no large sample posters with the puzzle?

We only put example posters in puzzles where the image on the box is smaller than an A4 size. You can think of the 500 pieces or 950 pieces of puzzles. Also with the combi-puzzles (e.g. 2-in-1, 3-in-1) we put a sample poster of the relevant puzzles in the box.

Our single 1000 or more pieces of puzzles do not include a sample poster because the image on the front of the box is A4 or larger.

If you have a puzzle that must contain a poster but it is missing, you can request a printed A4 poster from our customer service.

I have a question, suggestion, complaint or remark

If you have a question, suggestion, complaint or comment, you can always contact us via the appropriate contact form at the bottom of this page.

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