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Dear customer,

The current Corona situation has ensured that puzzles and board games are incredibly popular. This is also noticeable in our service department, where we currently receive an increased number of consumer requests.

We think it is very important that every consumer receives the right answer, so that a response from our service department takes longer than you are used to from us.

Have you already sent an email? Then we ask for your patience until we have processed your request. We apologize for any inconvenience this may cause.

If you have a question about a product from Jan van Haasteren, we would like to receive the following information:

• Contact details (name and e-mail address and optionally a telephone number).
• The name of the product to which the question/complaint/suggestion/comment relates.
• The article number of the product: Each product has an article number that is stated on the box, this is usually a 5 digit number.
• No box anymore? Then look up the product in the catalog on this website.
• In the event of a complaint or warranty question, always include proof of purchase.